Drain and Sewer
The Sunny Plumber Las Vegas Blog : Archive for the ‘News’ Category
Name: Dan Bonner
Title: Vice President at Goettl Air Conditioning & Sunny Plumber
Kids: 2 daughters Samantha and Emily, and my son Zack
My day is like…
getting through a significant day of work, then ending it with my family.
I was born…
in Philadelphia, let’s go E-A- G-L- E-S!
My favorite thing about Arizona…
is the weather. No more daily rain, raking, shoveling, wind hurting my face, dressing in a dozen layers just to run a quick errand, etc.
I’m listening to…
our newly adopted puppy squeaking his new toy. He is making sure that is all anyone can hear at the moment, a payback gift from mom, it contains 5 squeakers.
One thing I cannot live without…
is my coffee in the morning. I need to get in at least one cup at 5 am just before diving into my work emails.
When I was younger, I wanted to be…
older. I’ve gained more patience since.
I’m inspired by…
my wife. She is a strong person. She bends without breaking, while keeping everything together and holding the family up at the same time. She is incredible.
The one person who motivates me is…
there has been several people that I have met, but the man in the mirror does it most. It has not been easy, but I’ve found that when I took the responsibility for my own motivation, I was able to meet more of my own goals and exceed my own expectations.
The perfect day would be…
an early round of good golf followed by an evening with my wife. She is my best friend. It doesn’t matter what we do, we always have a wonderful time.
My first job was…
caddying at a country club. A group of us from the neighborhood would get up early on Saturdays’ hitch hike out to the Country Club. The job was a good way for an underaged kid to earn some real money for some real unnecessary stuff I’m sure I had to have at the time.
has been an adventure, struggle, and a joy. I’m grateful for it all.
I’m currently working on…
tweaking two already successful companies, Goettl Air Conditioning & Sunny Plumber to the next level in customer experience.
Mesa resident Carol Cifelli was without a water heater for several days, according to a press release.
“Cold showers and cold water for cleaning dishes does not provide for the best sanitary conditions,” Ms. Cifelli, who is disabled, said in the release.
Living in low-income housing and not able to afford a much-needed water heater, Ms Cifelli reached out to several assistance programs for help with no success. She was eventually directed to the local Foundation for Senior Living, a nonprofit organization that supports qualifying seniors whose homes need repairs and renovations, and with the help of a donation from The Sunny Plumber was able to replace the water heater the next day, according to the release.
FSL manages the full cycle of repairs including funding, contracting and permitting through $100,000 in grants donated by The Sunny Plumber to support local senior home improvements. These improvements enable seniors to continue to live safely and comfortably with dignity in their homes, according to the release.
The Sunny Plumber, in partnership with FSL, has donated new gas and electric water heaters as well as copper re-piping and plumbing services to numerous metro-Phoenix residents over the past several months.
“As we experience our own parents aging, we became more aware of the need many seniors, who live on limited fixed incomes, have with severe plumbing and heating/cooling problems in their homes,” Gary Eisenhauer, general manager at The Sunny Plumber, said in the release. “We are grateful there are organizations like FSL who will manage donations and repairs for seniors who are living in deteriorating environments.”
Katie Martin, program director for FSL agrees and said that the donation by The Sunny Plumber enables the nonprofit organization to provide essential services to seniors throughout metro Phoenix.
“Most of our clients are on limited fixed incomes and when they have serious plumbing issues, it can cause them not to have water in their home without the resources to repair them. Often, they end up living in unsafe conditions and it can take several months for them to go through the funding process. These funds will allow us to respond immediately to these situations and use our other funding for less immediate needs,” she said in the release.
For more information on the FSL organization, visit http://www.fsl.org/a-safe-home/home-improvements.
The Sunny Plumber offers plumbing services throughout the Southwest. For more information, visit thesunnyplumber.com.
As a young boy, native Las Vegan Ken Goodrich often was by his father’s side when he made calls for his air-conditioning business.
Today, Goodrich owns and operates two Las Vegas-based companies: Goettl Air Conditioning and The Sunny Plumber. Goettl AC was established in Phoenix in 1939 by brothers Gust and Sam Goettl. After acquiring the Arizona-based heating, ventilation and air-conditioning company in 2013, which also had a second location in Tucson, Arizona, Goodrich expanded the business to Las Vegas in 2016.
When he purchased Goettl AC, Goodrich also started The Sunny Plumber in Phoenix and Tucson. He expanded The Sunny Plumber to Las Vegas in 2015 and then to Corona, California, the following year.
Goodrich recently acquired two additional Las Vegas-based air-conditioning businesses, and he plans to continue expanding his brands across the Southwest.
Q: How many employees do you have on staff in Las Vegas at this time? What’s the total across all your company’s locations?
A: We currently are a crew of 56 in Las Vegas and are recruiting daily to get (it) up to 70 before the first 100-degree day. It warms my heart how Las Vegas has embraced our brand, beliefs and message, which have fueled our rapid growth here, especially since I am born and raised here in Las Vegas.
Q: When did you acquire Las Vegas Air and Paradise Air, and how did it come about? What has been the biggest impact overall on your company since you took over these additional businesses?
A: We wrapped up the Las Vegas Air and Paradise Air acquisition in November 2016. I’ve acquired a lot of businesses in my career, but these were different than most. This acquisition wasn’t about adding customer base or taking a big competitor out of the market. This one was about bringing experienced talent to the Goettl brand.
Michael Gamst, Stephen Gamst and Clayton Johnson, the former owners of Las Vegas Air and Paradise Air, who collectively have over 90 years’ experience in HVAC, are seasoned operators. Their impact to Goettl started immediately, bringing leadership and energy to the crew, which are key elements of our business growth and the road to create raving fans out of customers.
Q: What do your plans include for continuing to expand your company in the next year? Next five years?
A: Our mission includes becoming the market leader in each market that we serve. In Phoenix and Tucson, Arizona, we have accomplished that mission. In Las Vegas, the crew is laser-focused on taking over the market leader spot in 2018. In California, our acquisition team is busy identifying acquisition targets from San Diego to San Francisco. We plan to be the market leader throughout California, as well. After the western United States are covered, we will be heading east.
Q: Will you be expanding the air-conditioning and plumbing portions of your business or focusing on one area? Any plans to combine them under one company name?
A: Our business model is both plumbing and HVAC service and modernization. We have identified and implemented many synergies that make the model less cyclical due to weather, as compared to an HVAC-only operation.
We made the decision to brand the two trades differently because the consumer focus groups we commissioned early on suggest that most consumers have their plumbing company and their HVAC company. They believe that no one can be an expert at both, and I happen to agree.
Q: What is your ultimate goal for Goettl Air Conditioning and The Sunny Plumber? Are you ever concerned that your company might get too big?
A: Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.
With regards to being concerned about growing too big, our decentralized model puts the local management on the frontline with our customers, as most of our smaller competitors are structured. To a customer in any market we serve, the relationship is transparent, as they will be dealing with a local crew making swift decisions on their behalf. As we grow, our mantra will become: “Be national, act local.”
Q: What do you believe is most important for you to instill in your employees to ensure your company’s continued growth and success?
A: First, an unwavering commitment to making the customer happy and doing whatever it takes to make that happen. Next, having a high level of respect for the trade and a commitment from our technicians to “sharpen their saws,” aka continuing their education to be the best of the best in the industry.
Last, but not least, while in our customers’ homes, do the things that protect our customers’ health and safety. Change their smoke detector batteries; replace the screws in the AC unit that the last guy left out; and check the duct system and seal up any open areas that may draw dust and dirt into the home.
Q: The Goettl AC logo features a young boy holding a flashlight; can you explain why you chose that imagery to represent your air-conditioning business?
A: Our brand is about the experience, joy and life lessons a boy learns by holding the flashlight for his dad. Most men have experienced holding the flashlight for their dads and identify that as a positive impact in their lives.
I was a 10-year-old boy holding the flashlight for my dad, Duncan Goodrich, as he worked on an air conditioner for a customer. Through many years of being the official flashlight holder, I became a skilled HVAC technician, learned invaluable business lessons and, ultimately, how to be the best at what I do and make customers happy. By the way, the boy on the logo is a digital re-creation of my son, Duncan, when he was 10 years old. I’m pretty sure he resembled me at that age.
Q: Besides learning from your father, do you have any formal education in air-conditioning and plumbing? Do you think that having a technical background is essential to running the business side of things, and if so, why?
A: My formal education in the trades came from the “school of hard knocks,” which I believe I may have enough credits (from) to earn a doctorate. I have attended many trade-related continuing education courses over the years and have read something trade-related every night for 25 years. Most of my management team, however, has no experience or training in the trades. It’s just a different skill set — leading and managing people, as opposed to knowing the trades. I was fortunate enough to be trained in both worlds, as I received a Bachelor of Science in business administration and finance right here at UNLV.
Q: What made you decide to support the educational component of the air-conditioning industry? How has being involved in that aspect affected you personally?
A:I’m a believer in giving back to the industry that has done so much for my family and me, and it has been a rewarding experience. I have made trade education one of my personal missions. Helping people with education can have a big, sustaining impact on their lives, their families and the industry. Some of the areas I have supported are providing scholarships for young men and women to receive an associate degree in HVAC and providing tools for post-9/11 veterans upon graduation, so they can be prepared for their first job in HVAC.
Q: What are the other companies you’ve built and sold during your career? Why did you choose to part ways?
A: I built Racee Air Conditioning, Lang Refrigeration, Economy Air Conditioning, Gardner Refrigeration, Spud Henry Plumbing, Sunset Sheetmetal &Air Conditioning, ASSAP Services and Yes Air Conditioning and Plumbing. I sold these businesses because they gave me an offer I couldn’t refuse.
Q: What was your reaction when you found out you were chosen to receive the Contractor of the Year Award from the SNARSCA (Southern Nevada Air Conditioning Refrigeration Service Contractors Association) this past year?
A: It was quite a surprise and an honor to be recognized by my peers. Truth be told, I teared up and thanked my industry fellows for the honor and the recognition of my industry contributions over the past 30 years.
LOS ANGELES, March 15, 2017 /PRNewswire/ — There’s much debate around what great leadership looks like today. Yet there’s no denying this fact: When leaders focus on what’s vital in their business, they’re more apt to get results and sustain success. In the spirit of recognizing and celebrating this relevant truth, Management Action Programs (MAP) is proud to announce the recipients of its 12th Annual Presidential Awards.
The MAP Presidential Award calls out the excellence of leaders who demonstrate extraordinary dedication to effectively leading themselves, their teams and their organization. Yet the award also spotlights their team’s success in using the MAP Management System™ to achieve breakthrough results. A proven business-management solution, the MAP System leverages MAP’s customized consulting and an accountability process to execute Vital Factors® Goals. This process is the critical, differentiating factor that’s enabling these organizations’ achievement. It’s also giving these organizations a significant marketplace edge in providing the strategies to sustain the healthy business-management habits of their disciplined leaders.
“These are impressive organizations,” says John Manning, president of MAP, the Los Angeles-based firm that has helped 170,000 leaders in more than 15,000 organizations over the past 50+ years. “They’ve worked hard to embrace and uphold structured accountability in everything they do. They’ve transformed their organization from the top down, developing strong companies with loyal employee and customer/client followings. With MAP’s proven system, they’re experiencing greater performance, profitability and overall health. Today, we’re celebrating their commendable commitment and notable accomplishments.”
The 2016 winners have all implemented MAP’s unique process discipline to strengthen their organizations through on-target business-plan execution and the achievement of Vital Factors® Goals. The Presidential Awards criteria include:
- Implementation of the MAP Management System™ throughout the organization;
- Significant improvement in company Vital Factors®, the critical elements that sustain business growth;
- Establishment of consistent, effective leadership that provides clear company direction;
- Reinforcement of company values through consistently “walking the talk”; and
- Demonstration of the overall, hard work of its executives, management and employees.
MAP’s 2016 Presidential Award winners receive recognition from MAP’s leadership and consulting team, media/public acknowledgement, and mentions through MAP’s website and cutting-edge communications. This year’s winners include:
CIRE Equity / CIRE Partners
COLLIER Mfg., dba 30 SECONDS Cleaners
Goettl Air Conditioning and The Sunny Plumber
Los Alamitos Enterprises
MTI Ready Mix
String Real Estate Information Services
With no heating or air conditioning upstairs, a broken toilet, and high monthly bills, one family struggled to have the holiday season they deserved. This year, Goettl Air Conditioning, in partnership with The Sunny Plumber, got this Las Vegas family what they needed to be comfortable this season and for many more to come.
Goettl Air Conditioning and The Sunny Plumber Las Vegas installed a high-efficiency rooftop unit, donated a new toilet, and provided services and gifts for these deserving people in need of a little help. Everyone deserves a happy, comfortable holiday season, and we are proud we had the opportunity to spread some joy.
And remember The Sunny Plumber Las Vegas for all of your plumbing needs!
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