The Sunny Plumber Las Vegas Blog

With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five Years

March 16th, 2018
With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five YearsGary Eisenhauer, The Sunny Plumber general manager, poses outside the company’s office and many of its service vehicles in Las Vegas. Most of the company’s 43 vehicles are Nissan V2500 high-top models.

Business prospects are bright for The Sunny Plumber. Since it was launched in Arizona in 2013, the plumbing company has already reached markets in Nevada and California. And Gary Eisenhauer, general manager, believes that’s only the beginning.

“Ten years from now, we’d like to be in all the states,” Eisenhauer says. “It’s a lofty goal but absolutely possible.”

The Sunny Plumber would not, of course, be the first plumbing company with a national footprint. Think Roto-Rooter, for example. However, The Sunny Plumber can’t offer a novel solution to clogged plumbing lines like Samuel Oscar Blanc did with his homemade root-cutting device. Rather, company executives are banking on expertise and a sunny disposition to power their expansion.


Ken Goodrich is the driving force behind The Sunny Plumber’s ambitious growth plan. The entrepreneur, who grew up in his father’s air-conditioning business, has founded a succession of successful heating-ventilation-air conditioning firms and plumbing companies, including acquisitions in Arizona in 2013 that introduced The Sunny Plumber to Tucson and Phoenix. Two years later, the company opened an office in Las Vegas and, in 2016, in Corona, California.

In these locations, Goodrich owns both an HVAC company — Goettl Air Conditioning — and The Sunny Plumber, but he operates them separately. What they have in common is the goal of growing across state lines. As Goodrich puts it in a Las Vegas business publication interview in March 2017: “Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.”

To that end, the plumbing side of the organization is being aggressively marketed around an image of the sun. The company logo is a smiling cartoon sun ablaze with cheerfulness and holding a pipe wrench in one of its sunbeams. The theme continues through bright orange and yellow wrapping on service trucks — and the giveaway of a pair of sunglasses with every job.


The positive vibes flowing from the company image are also, by design, felt within the company, according to Eisenhauer. He says The Sunny Plumber is as optimistic a workplace as it appears to be.

“Every company goes through its trials, but we do everything we can to keep morale up. We do everything we can to make it a positive work environment. The management style I have always followed is to lead on a positive level,” he says. “And the positive attitude we have in the office, when conveyed to our clients, helps them overcome their situations. After all, the clients have called us because they are unhappy. They are unhappy that something is wrong in their home.”

Eisenhauer says the positive attitude begins with Goodrich, who, he says, is “upbeat and can-do and pretty demanding, too. He attracts the best talent — not just recruits them.”

The upbeat company attracts customers, too. It holds them through such innovations as The Sunshine Club, an annual maintenance agreement in which The Sunny Plumber techs inspect all fixtures, check the pressure on lines, do recommended maintenance on the water heater, and flush drains. The agreement promises two drain clean-outs each year and a camera inspection whenever a snake is deployed to clear a line.

Sometimes these inspections generate additional plumbing work, sometimes not. “If the house is in good shape, we’re going to tell the homeowner so,” Eisenhauer says. “If there are issues, we are going to say this is what you have going on. If you don’t want it fixed, fine. If something is not quite up to specs or is getting corroded, we will suggest a fix to avoid flooding because each inspection is really about flood prevention.”

Annual inspections are not original to The Sunny Plumber, except for the drain check and clearing, but are an increasingly popular feature: Eisenhauer says the company is signing up 100 to 150 Sunshine Club members each month. Fees for the plumbing maintenance do not vary with the size of a property. The service is reserved for residential customers, which constitute the bulk of the company’s customer base.

Another feature of the customer-centric culture is a guarantee of 100 percent customer satisfaction. That sounds like a pie-in-the-sky promise, given the wide-ranging expectations of homeowners regarding service. But Eisenhauer says the company lives up to the pledge — one way or another.

“We know we can’t make everyone happy. We could not get hot water to one bathroom we worked on, so we gave the client all his money back. I’ve given money back on $12,000 jobs,” he says. “When things don’t work, we leave the client satisfied by not taking his money and walking away. It’s all about reputation.” The company’s reputation is good enough to have an A+ rating from the Better Business Bureau.

Eisenhauer believes people are afraid to call plumbers and other service technicians for fear of being victimized. With the 100 percent guarantee, potential customers know they have some recourse when things go wrong. “When people know that, they are more willing to let you do work for them. Most customers will let you work through problems until it’s right.” He adds that he has no evidence that potential customers try to game the system by feigning dissatisfaction.


Eisenhauer’s office is in Las Vegas. From there, he closely supervises the activity of the company in its four locations. He accomplishes this mostly through weekly conference calls, but specific management issues that crop up at any of the locations are addressed the same day in real time.

Besides offering competitive salaries to its 42 employees, Eisenhauer says the company offers a team atmosphere in which colleagues “can jell and help each other out in the field. Plumbing is a fickle industry for technicians, who seem to have ‘the grass is greener’ syndrome. I try to look after and take care of our technicians.”

In return, Eisenhauer expects job applicants to communicate well, both in listening and verbalizing. That’s because a tech must be able to understand a customer’s plumbing issue and then clearly explain the cause of the problem and what will be required to resolve it.

Eisenhauer acknowledges that, as in other maintenance and construction industries, attracting qualified and suitable people to work as plumbers is difficult. “I don’t have a pipeline for techs, unfortunately.” For those the company does hire on, there is no shortage of work: The Sunny Plumber offers true, live-dispatched 24/7 service.

Technicians roll out in the company’s fleet of 43 trucks. Most of the trucks are fully equipped Nissan V2500 high-top models, which are deemed to be ideal because a water heater can be stood upright in them. Some repair specialists, as Eisenhauer describes the most experienced techs on the team, drive smaller units and are being transitioned to the standard-top version of the V2500.


Some of the same societal changes that make it difficult to find blue-collar employees are having impact on customers, too, but not as one might expect. The cultural preoccupation with electronic gadgetry has in some ways made homeowners more, rather than less, likely to roll up their sleeves and attempt plumbing repairs on their own, Eisenhauer says.

“Today’s homeowners are not less hands-on. If anything, they are more hands-on. They’ll watch some video and, by golly, they are now a plumber. Then we get the calls. We have a saying here: ‘Everyone is a plumber until they mess something up.’”

Like their peers across the plumbing industry, The Sunny Plumber techs sometimes arrive at a home and find the results of interesting attempts by a homeowner to repair something on his or her own. Eisenhauer recalls the time a technician walked into a residence for an inspection and found an Australian Foster’s beer can adapted to reuse as a vent on a water heater. “That was probably a homeowner fix.”

Service calls typically range from clogged drains and leaking pipes to fixture failure.

Before he became general manager of The Sunny Plumber, Eisenhauer “dabbled” in a variety of careers, from office administration to law enforcement and federal prison supervisory work. It was in this last capacity — as plumbing supervisor for eight years at a prison in California — that Eisenhauer gained perspective about customers. “I tell our technicians that my best client in prison was worse than my worst client on the outside,” he says. “My best defense was communication.”

First, look for integrity

A growing company like The Sunny Plumber is necessarily a hiring company. It builds out its business on the backs of new hires who, once they prove themselves, become the veteran employees whose performances foster future growth.

The Sunny Plumber will be in a hiring mode for years to come because the Southwest U.S. company aspires to establish itself across the country. “We are not yet expanding across the country, but that kind of thinking is coming into play,” says Gary Eisenhauer, general manager, “The goal (in 2018) is to expand quicker. Every month, we have a management meeting to determine if it is time to move forward or to slow down.”

In the process of expansion, Eisenhauer constantly will be culling male and female technician candidates for employment. The general manager says technical ability is not the first criterion he considers as he interviews job applicants. “The first thing I look for in the recruiting process is integrity,” he says. “That’s because I will be sending them out to clients they have never met. They have got to be able to work with strangers.”

He is not talking about an employee being congenial, though that also is a valuable customer service attribute. Rather, the employees must be trustworthy because they will be in clients’ homes where personal security is always a paramount concern. Both Eisenhauer and his customers must be able to trust that the plumber entering a home will demonstrate good character while there. Eisenhauer says what separates The Sunny Plumber from some competitors is the trustworthiness of the company itself and the integrity of the service employees who represent it.

In his focus on character, the company’s general manager might be channeling Warren Buffett, the legendary CEO of the Berkshire Hathaway conglomerate. Buffett is quoted saying: “In looking for people to hire, look for three qualities: integrity, intelligence and energy. And if they don’t have the first one, the other two will kill you.”

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Is My Sewer Line in Trouble?

March 12th, 2018

sunny-plumbersThere are a number of different problems that you may run into with your residential plumbing system over the years: anything from leaky faucets to cracks in a toilet tank or a damaged water heater. Some of these problems are true emergencies that require prompt repairs, while others can wait until the morning comes, at least. In the event of a damaged sewer line in Las Vegas, NV, you are not going to want to waste a second in scheduling plumbing service.

Your sewer line has just one job to do, and it is not really a pretty one. It is absolutely vital, though. In the event of problems with your sewer line, you are not just looking at bringing your residence and daily life grinding to a halt. You are also looking at potential serious property damage, as well as some seriously unhygienic conditions. That is why it is so important that you are able to recognize problems with your sewer line immediately.

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Always Work with a Qualified Emergency Plumber

February 26th, 2018

service-timeYou can do your best to remain aware of your plumbing system’s overall condition, but let’s face it—surprises happen. The last thing that you want is to be totally caught off-guard when problems develop with your plumbing system. Unfortunately, they can pop up seeming out of nowhere sometimes. If you should encounter a problem with your plumbing system after hours and it really cannot wait until normal business hours resume, then you are going to need to hire an emergency plumber in Las Vegas.

When that time comes, we strongly recommend that you make The Sunny Plumber Las Vegas your emergency plumber of choice. We don’t charge our clients extra for after-hours services, and our fully stocked vans will have what we need to get the job done right and promptly. There are a lot of plumbers out there, but you really don’t want to entrust your emergency plumbing services to “professionals” that are just not up to the task. 

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Are Dirty Drains Really That Big of a Deal?

February 12th, 2018

spoon-drainWe tend to talk about clogged drains and the need for professional drain cleaning in Las Vegas quite a bit around here, and there are some good reasons for doing so. First of all, it is one of the most common problems that homeowners may encounter with their plumbing systems. Second, it is one that too many homeowners fail to take seriously. And third, it can cause some very, very serious problems as a result of combining the first two points that we just made.

Today, we are going to discuss some of the problems caused by clogged drains, as well as some of the reasons why your drains may clog up. It’s not always as simple as putting the wrong things down the garbage disposal, and sometimes clogged drains hint at more serious problems that demand professional attention promptly. So read on, heed the advice that follows, and remember that the friendly, professional plumbers here at The Sunny Plumber Las Vegas are always available to help.

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Hire a Professional for Sump Pump Services

January 29th, 2018

flooded-houseThere are a few plumbing tasks that you can handle on your own. Plunging the toilet, for instance, or, if you’re so inclined, replacing the flapper at the bottom of the tank if it is degraded and causing the toilet to run continually. Beyond these pretty basic steps, though, plumber services are best left to a professional plumber in Las Vegas, NV.

This is certainly true when designing, installing, or repairing a plumbing system at large. It is also true when incorporating new components into an existing system, though.

If you are ready to have a sump pump installed in your home, or if you need your sump pump repaired or just inspected for proper operating conditions, we are the professionals to call. While we don’t have to deal with rapid snowmelt or very frequent heavy rainfalls, there are definitely plenty of opportunities for the sump pump to save your hide—including those in which your plumbing system itself is the cause of the water event in your home.

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Plumbing Leaks: What to Look For

January 15th, 2018

copper-pipesWhat springs right to mind when you hear the phrase “plumbing problem”? In truth, there is a whole lot that can go wrong with even the most well-designed and properly installed plumbing system. That being said, the plumbing leak is definitely what most people are going to immediately think of. There is a good reason for this. It’s a very common problem! It is also an insidious one, as plumbing leaks can often develop in those areas that are hidden from view.

So how can you spot a plumbing leak early on in order to intervene in a timely manner? Well, that’s what we’re going to be covering today. When you run into leaks in your plumbing system, be sure to dial our number right away. A great plumber in Las Vegas is not hard to find when you’ve got The Sunny Plumber Las Vegas on deck! But even the best plumbers need to receive that call before they can go about resolving problems, so here are some warning signs to look for.

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Clogged Drains? Here Are Some Common Culprits

January 1st, 2018

There  are quite a few plumbing problems that you could rightly call “emergencies.” The most common plumbing problems are not really those putting your entire property in immediate danger, though. Instead, they’re situations like dripping faucets, underperforming water heaters, and, yes, clogged drains. Clogged drains may actually be the most common type of problem that homeowners encounter with their plumbing systems, as a matter of fact. Homeowners allow them to fester longer than they should.

While clogged drains may not put your plumbing system at immediate risk, they can result in a number of serious issues if given the time to develop. Worse yet, many clogged drains are actually the result of simple user error. There is no way to completely avoid the risk of running into clogged drains in your home, of course. However, understanding some of the most common causes of the problem will hopefully help you to better understand how to avoid it to begin with.

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When to Schedule Commercial Plumbing Repairs

December 18th, 2017

plumbing-iconsOwning and operating a commercial property is a full-time job.  You’ve got a lot on your plate, and certain things are inevitably going to be overlooked. It happens, and nobody is perfect. Unfortunately, no commercial plumbing system is perfect, either. If your commercial plumbing in Las Vegas is not functioning properly, no matter how preoccupied you may be, you really need to have the problem resolved as soon as possible.

Of course, this begs the question of how it is that you are supposed to recognize the need for commercial plumbing repairs to begin with. We won’t go so far as to call this “good” news, but there are actually a number of warning signs that you may notice which can indicate the need for repairs. Read on and familiarize yourself with some of them. It’s not terribly complicated, but keeping these tips in mind can help you to better protect your commercial plumbing system.

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Prevent Holiday Plumbing Nightmares

December 6th, 2017

By Gary Eisenhauer

The holidays are a time to enjoy with friends and family. However, Thanksgiving, and other seasonal holidays, present the perfect recipe for costly and embarrassing plumbing failures. With a little planning and insight from industry experts, you can prevent yourself from holiday hassles. Here are the top four tips from The Sunny Plumber to keep your pipe dreams in check.

What’s the No. 1 issue consumers need to think about around the holidays to keep their plumbing working?

One of the most common plumbing issues people face during the holidays is a clogged sink or malfunctioning garbage disposal. I always recommend being wary of the “FOG.” Fats, oils, and grease are your garbage disposals worst enemy. While this material is in liquid form when it’s initially poured into the disposal, it congeals into a viscous sludge as it cools. The FOG then sticks to the walls of the disposal chamber, as well as the walls of the drain pipe. This can gum up the impeller, as well as clog the drain. Don’t pour FOG down the garbage disposal if you want to avoid these issues. Throw it away, instead.

That’s a good tip. What else should I avoid putting down my drain?

Never put beans, rice, pasta and bread down the drain. These are like sponges and when saturated with water, this food material will expand and can cause a backup. In addition, bones and fibrous foods should be thrown away or composted.

Moving to the bathroom, what should we steer clear of?

During the holidays bathroom facilities are taxed with additional traffic and usage. Annual maintenance to clear any build-up can often prevent major toilet clogs and avoid the spread of infectious waste in the bathroom. Also, stay away from using chemicals to try and clear blockage as this rarely remedies a clogged line and can damage your pipes. If a plunger doesn’t clear the clog, turn to the pros.

What to be mindful of with water heaters?

The arrival of cooler weather raises caution for water heaters. Cold air causes expansion and contraction in water heaters and in older units, fractures can occur resulting in failure – which usually leads to flooding. Routine maintenance can identify those risks as well as ensure water heaters are operating effectively and efficiently. Water heaters are your best friend, but can cause a lot of headaches when they are not taken care of or installed incorrectly. With some minor attention, you can prevent major problems from occurring and enjoy the holiday without flooding or no hot water with a house full of guests.

Gary Eisenhauer is general manager of The Sunny Plumber.

About The Sunny Plumber

The Sunny Plumber offers the highest quality plumbing services throughout the Southwest. All plumbers are experienced in solving a wide variety of plumbing problems including drain cleaning, leak detection, sewer line and garbage disposal repair. The company also sells, installs and services standard and tankless water heaters. All plumbers are background-checked, drug-tested, and receive continuous technical training to make them the best in the industry. For more information, visit


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Plumbing Tips for the Holiday Season

December 4th, 2017

friends-cooking-dinnerYou want to keep your holiday festivities running smoothly, right? Well, that means more than logistical planning to guarantee that everyone is where they’re supposed to be and that dinner is out on the table at the right time. It also means that the systems in your home need to be kept in great working condition, as well. Unfortunately, the holidays have proven time and time again that they are the most dangerous time of the year for our plumbing systems!

Don’t worry, though. Today, the professional plumbers on our staff are here to share some simple tips with you that will help you to protect your plumbing in Las Vegas, NV throughout this trying time of the year. Keep them in mind, and be sure to let us know if you start to notice any issues with your plumbing system. We know that hosting for the holidays can put a lot on your plate, but you’ll definitely be thankful for nipping any such problems in the bud.

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